I've been doing a lot of traveling this past month, both short weekend trips and also the typical long summer trip. So of course I've been staying in hotels (and hostels, how European of me). Some bookings were made as we stumbled into a hotel late at night, crossing our fingers they had one room left at that late hour, saving us from getting in the car and having to drive to the next city on our list.
However, we were smart and well-prepared on some of our bookings and booked through Hotels.com and Hostels.com. Both sites have a nifty little feature where they email you a few days after you check out and ask you to provide feedback about the hotel/hostel. They make it completely easy for you, so there's pretty much no reason not to do it. Plus, I'm definitely a person who has an opinion on everything and I love to share that opinion with everyone, so I was happy to add to their growing database of comments.
Particularly in two instances - the incredibly inexpensive yet totally perfect hotel in Vienna, and the totally crappy hostel in Ljubljana that was overpriced and didn't give us any towels (and then the reception was closed from 8pm - 8am so we never had a chance to get any towels before we checked out). It feels great knowing I was able to share both tidbits with future travelers - hopefully everyone will flock to that hotel in Vienna (City Deutschmeister) and will run from the one in Ljubljana (I'll spare mentioning their name here because I've already bashed them in enough places).
The point of all this rambling (hey, I'm still recovering from my vacations) - the internet is a great tool for getting people to talk, and email is a wonderful tool to drive people there.
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